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    How to clean your Bolt?

    How to change the battery?

    How to charge Bolt?

    How do I change Bolts Nail?

     

    How to change Bolts Temperature?

    How hot does the Bolt nail get?

    The nail can heat up to 550°F - 980°F, and reaches the first cycle in under 30 seconds.

    How many dabs can Bolt handle off a single charge?

    A battery charged with an external 18650 charger will last anywhere from 40-50 dabs and will take anywhere from 2-3 hours to fully charge. 


    A battery charged with a micro usb cable will last anywhere from 25-30 dabs and take 2- 3 hours to charge. (Do not use while charging)

    How long does it take to charge?

    It can take about 2-3 hours for a full battery charge

    How long is the warranty and what does it cover?

    Bolt come with a 1-year warranty that includes a 90 day warranty on electronic components and 12 month battery & charging cable replacement program. The warranty does not cover any glass or ceramic pieces. Check out the full warranty info HERE

    What happens if the glass breaks or arrives broken?

    Our warranty only covers electrical components, battery, and charging cable. If the glass attachment breaks, we offer replacements for purchase on our site. However, if the glass comes broken in transit, you can send us a picture of the unused damaged glass along with your order number and we'd be happy to further assist you!

    What if one of my nails arrives broken?

    If you can send us a picture of the unused damaged nails along with your order number, we'd be able to further assist you.

    My bolt blinks green three times?

    Please fill out a services and support ticket and a technician will get back to you within 48 hours here

    My nail has broken off inside the ceramic top leaving the threads stuck inside?

    The best way to remove the threads is to use a small pair of tweezers or a small flat head screw driver. Any tool you can grip the inside of the threads with and GENTLY screw them out counter clock wise. If you cannot get them out we can have you send your Bolt in to have a technician remove them.

    My Bolt does not get hot enough to fully vaporize all my oils?

    Most likely the battery is not being charged to the fullest potential or may be a lemon. The usb chargers just can not provide the amperage for the battery that it needs to get it to operate at peak performance. Like all e-cigs and vapes that take 18650 batteries and offer micro usb charging, we recommend charging with an external 18650 charger for improved performance and extended battery life. You can find these chargers for under $6 HERE or at any local E-cigarette store! If you believe your battery is bad, please fill out a service ticket on our website.

    My glass does not fit snug on top the bolt?

    Add a extra o-ring to the ceramic top to fill the small gap between the ceramic and the glass.

    My Bolts heating element came dislodged or stopped heating?

    Our heating element and circuitry is covered by a 90 day warranty, and the battery in the unit is covered by a 1 year warranty. If you feel that you meet these warranty conditions and have registered your product within the 30 day period, please fill out a service request form HERE. From there a technician will get back with you within 48 hours on how we can further assist you.

    How do I properly remove my glass attachment?

    When cold please warm the device in order to loosen the resin bond between the ceramic and the glass.


    When warm, slowly and gently wiggle the glass piece back and forth while pulling up, making sure the ceramic isn’t moving with it.

    What is the white material made of on the Bolt?

    Ceramic.

    Can I print out a Manual or view it online?